BK Technology
Helpdesk
Your Partner In IT Solutions
BK
Our Helpdesk is generally available from 9am to 6pm for our customers (exact details are defined in the Service Contract). Mobile numbers are provided as part of every Service Contract.
During busy times please leave a message with your Contract Number and phone number, so we can call you back. We are a low-cost Service Provider and will therefore not invest in expensive Telephone Exchanges with voice menus. Our service is personal and friendly, just the way our customers like it.
During busy times please leave a message with your Contract Number and phone number, so we can call you back. We are a low-cost Service Provider and will therefore not invest in expensive Telephone Exchanges with voice menus. Our service is personal and friendly, just the way our customers like it.
You are most welcome to our website. Please browse around to explore how we can help you make your computer and IT investments work harder for your Business.
Customer Login
The Helpdesk provides a central point of contact. Because all calls go through a single system, your calls are being logged, prioritized and given a reference number. Problems or questions that can be resolved straight away will be dealt with by the Helpdesk. However if the Helpdesk cannot deal with your query in a timely manner, your issue will be escalated to the next level (a support Engineer). The Engineer will either contact you directly if additional information is required, perform further analysis or research if needed, and typically pay you a visit. Whether the problem is resolved or not, the Helpdesk will track your query and make sure you are aware of any progress. Only when you are happy with the final resolution, will the Helpdesk close your Reference number.
What can the Helpdesk do to help you immediately?
How To questions in Office or general Windows applications
Defining new printers
PC boot problems or error messages
Connecting to Network Folders
Internet access and search engines
Virus issues
Email problems, Rules and how to deal with Spam etc, etc
How To questions in Office or general Windows applications
Defining new printers
PC boot problems or error messages
Connecting to Network Folders
Internet access and search engines
Virus issues
Email problems, Rules and how to deal with Spam etc, etc
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Copyright ©2009 BK Technology - Phone 042 9666 930
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